Thank you for taking the time to leave a review, it's much appreciated. Good for business, The help I received was very helpful and delivered in a professional manner, a very good experience thank you, Very helpful and fast setup all was complete very quickly with no fuss cian who I spoke with on phone was very helpful also and made everything very easy for us thank you very much for your help. Web chat with Alex. They replied to this review nearly a week ago with an automated response !!! EVO Payments International, LLC is a payments processor and acquirer for merchants, independent sales organizations, financial institutions,… Read More 10 Glenlake Pkwy STE 950 I will definitely be changing provider, should they ever let me leave!12th October 2020I am adding this to my previous review, as I see Evo payment have reported my review. Visit this website www.evopaymen ts.co.uk. EVO payments has a good company culture at its Tampa location. I'll pass on your kind words to Cian, I'm sure he'll be delighted. I'll pass your kind words on to Cian, he'll be delighted. Many thanks to the pleasant person who looked after me today. You'll SAVE 39% on the shop price, and get evo for its original cover price for a whole year! United Kingdom. Delighted to hear our agent was able to support your business and you are happy with the service. EVO Payments International has received over 120 complaints on various consumer protection websites. The rep said he wouldn't file forms for a few days,if I wanted to cancel to call him. After using there service for over 4 years, I was now out of contract I wanted to change provider to another company who offered better rates and a better machine. Thanks for taking the time to leave a review. Happy to hear we were able to support you. Hi, happy to hear our agent was able to support you. Of those reviews, only 2 were positive in tone (and duplicate reviews) while the remaining were all 1 star reviews. Hi Steve, delighted to hear you are happy with the service. No pricing disclosed online (US or Canada) 2. Evo Payments UK - where customer service is dead, Customer Service appalling - payments not received. Hi, thanks for leaving a review. Back to web chat, remember no emails or telephone calls. Evo Payments Are Brilliant. We offer an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe. It doesn’t disclose pricing, hardware leases are lengthy, and it has many customer complaints. Thanks for taking the time to leave a review. I’m making a special exception on this occasion.I ordered a new terminal to lower the risk of covid transmission. Any issues in future don't hesitate to get in touch, we are always happy to help. I was told the engineer should of finished off the machine and could I do it instead, which I did and saved the print out for £431.So I wait another week and again no monies arrive into my account. I feel annoyed because we joined up with EVO payments nearly 3 months ago and dispute numerous texts and emails we still haven’t received our promised £100 Amazon voucher for signing up I have had texts to say I have signed for them which I never had an E voucher had been sent and not opened or used yet which I haven’t received. When I called to tell them I was leaving they insisted I have another 10 months left on my contract so I dug the contract out and sent them a copy via email to prove I was no longer contracted. Underwriting Criteria, Terms and Conditions apply. Still not sure about EVO Payments? We offer an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe. We seemed to have noting only problems with our machine over the weekend from transactions not been fully completed or the machine crashing mid sale. I contacted Evopayments by web chat ( they don’t answer emails or telephone ). I called them to ask for help setting up the wi fi and a gentleman took me through the whole set up and explained everything and stayed on the line taking me through the, stages. T +49 221 99577-777* F +49 221 99577-8777 Contact form Hi sorry to hear you are unhappy, unfortunately our staff cannot assist with the integration as that is performed by your Epos supplier. Hi Helen, thanks for taking the time to leave a review. Hi, thanks for leaving a review. EVO Payments International UK has no online reviews. | Read 121-140 Reviews out of 134. Hi, thank you for the positive review. So tiring Nd annoying. Scottish Provident Building. As this is below our expected standard of service we will investigate immediately. Hi, thank you for your feedback and sorry to hear of your frustrations. We offer an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. I'll pass on your kind words. A free inside look at company reviews and salaries posted anonymously by employees. I was told it would take a few days to get a replacement. I'm delighted to hear our agent was able to support you and your business. I had a phone call within 24 hours of sending my email , a query regarding the set up of our card machine. Happy to hear we could support your business. I just rang the courier company evo payment give me their no Nd they said they told us to cancel the order . When we eventually received a power lead and got the terminal up and running, this had taken four days to accomplish, they had logged a wrong serial number against the terminal id so STILL no card machine. Support for existing customers (for questions about your products, technical problems, etc.) EVO Payments International (EVO), a leading card payment acquirer and payment service provider operating throughout North America and Europe, announced today that it has formed a sales relationship with Handepay to offer EVO’s merchant acquiring solutions in the UK … EVO Payments UK Reviews 63 • Great . Hi, delighted to hear you had a good experience. Belfast, Co Antrim, BT1 6JH. Very helpful. answered all my questions and was very helpful, Everything I asked we answer and also explained to me, This guy really understands customers concern and had been very helpful with professionalism and charming personality. Hi, delighted to hear you are happy with the service and we were able to support your business. You can't call them because they are working at home (have they never look at modern phone systems? 1. © 2020 Trustpilot, Inc. All rights reserved. Compare pay for popular roles and read about the team’s work-life balance. This is the EVO Payments company profile. Thanks for the lovely review. She was very understanding and said she would try and get it sooner. You have all these details as on 13 Nov 2020 you sent us an email confirming these Starling details – sadly on that day you also confirmed Lloyds – which we asked you again to remove. Cian in BOI Support was very helpful and efficently sorted out my issue. We look forward to continuing to support your business. I have sent a request for more information via Trustpilot. This could be because most merchants are happy with the product and therefore don’t feel the need to comment. During the lock down period I had problems accessing my account. I rang yesterday and a very helpful lady talked me through it all, successfully. EVO Payments Inc. offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. I'll pass on your kind words to Cian, I'm sure he'll be delighted. Happy to hear our agent was able to support your business. Give that man a pay raise. See business transparency Write a review Write a review Reviews 134 Write a review. It arrived promptly with an engineer supposed to come the next day. Evo really helped when I called them, yes I was on hold 50mins but the help when i got someone on the phone was gold.Thank you Evo, Worst company I’ve ever dealt with in a long time - waited weeks for the card reader to come then when it comes no one helps you install it and no one helps you intergrate it - when you find problems with the machine you get ignored and told to email or told you will get a call back but never do. Customer Service - awful: informed you twice in writing and twice by phone over the last three weeks that you are using incorrect bank details for us. They were so professional, efficient and helpful. Instead I still have to handle customers cards, which in today’s world all things Covid people do not want that. I had the same problem with the last company. Hi, delighted to hear our agent was able to support you. Filter by: Filter by: THE PANTREE COFFEE & … The company is not accredited, though its profile currently has an A+ rating. In addition to the 211 complaints filed with the BBB against EVO Payments International, there have been 148 informal reviews. Payment Acceptance is provided by EVO Payments International GmbH trading as EVO Payments UK. What a misnomer that is. Hi Stephen, thanks so much for taking the time to leave a review. EVO Payments, Inc. (NASDAQ: EVOP) is a leading payment technology and services provider. EVO Payments UK Reviews 126 • Excellent . AVOID, On the phone a long time to get customer care. I found the service to be completely unsatisfactory due to nobody been able to have a telephone conversation with me to resolve the issue in a timely manner. Hi Patrick, thank you for taking the time to leave a review. It took a long time for someone to answer but when they did they sorted the issue very quickly. Excellent service. Now we are with Evo payments the service has been excellent and our fees seem like half against what we paid previously. We appreciate the feedback. I am a customer speaking about my own personal experience and it is within the time frame also.Response 24/10/20You work along side with Handepay, I have a contract agreed with yourself and Handepay and neither of you want to take responsibility for all the issues I’m having. Find out what works well at Evo Payments from the people who know best. Hi, delighted to hear our agent was able to support you. Is this a way of getting you to sign up? Post-IPO, EVO Payments will have four separate share classes. I can assure that after looking at the guidelines of what I can report/review on, I stay within all the perimeters set by trust-pilot. Hi A K, apologies for the lengthy delay. I have escalated this for investigation and hope to have a response shortly. Hi, thanks so much for the lovely review. Three weeks later after paying £162 for installation and after numerous communications an engineer installs the new machine. EVO Payments, Inc. (NASDAQ: EVOP) is a leading payment technology and services provider. He helped me resolve an issue which turned out to be nothing to do with BOI Payment Acceptance. Problem solved in minutes. During this time the business ( a very busy coffee shop ) couldn’t take card payments as we had no terminal !! ).Their website recommends using on-line chat but that doesn't work - I don't mean it's not good, it really doesn't work. I was very pleased with the, service I received especially during current times it would have been a disaster to be without the machine for a long time. No one reponds to the phone - the online chat or to direct emails. I'm delighted to hear that our agent was able to support your business. www.evopayments.co.uk. EVO International Payments is currently listed under EVO Merchant Services on the Better Business Bureau’s website. Happy to hear our agent was able to assist, Hi, thank you for the great review, delighted to hear our agent was able to support your business, Hi, thanks for the great review. Hi, thanks for the great review. 4.3. www.evopaymen ts.co.uk. Check out what 134 people have written so far, and share your own experience. I had reason to ring as my card terminal was not working. Glad to hear our agent was able to support you. In fact, there are only a few random reviews for the whole of EVO Payment International. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the Americas and Europe. Evo Payments UK have a department they call Customer Support. When roles are replaced, new starting salaries are greater than individuals who previously held those roles. IMPRINT | PRIVACY POLICY © EVO Payments International GmbH; EVO is a registered servicemark of EVO Merchant Services, LLC Customer service is non-existent. www.evopaymen ts.co.uk. Great service. If you could provide your merchant ID (MID) I will escalate this issue for a swift resolution. Please think carefully about using this company.Church GalleryKirkby Stephen. Your assistant was very knowledgeable and helpful. Feeling angry. Had my first ever connection issue and called IT. Write a review. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Happy to hear our agent was able to support your business. Once again apologies for the delay in providing your terminal and I look forward to hearing from you. Thanks a lot Chris Day !! The agent who originally contracted me to Evo Payments has obviously received his commission and now won’t answer my calls. Hi, thanks for taking the time to leave a review. 4.2. www.evopaymen ts.co.uk. We previously had Global payments for years at our hair salon. Firstly they sent a secondhand terminal that was broken, then they sent a terminal with no power lead. He was friendly and promptly called me after I emailed that I was available to talk. Delighted to hear you are happy with the service, Hi, thank you for highlighting this. Investors in this offering will own ~92-93% (depending upon underwriter exercise options) of outstanding Class A … Filter by: Filter by: T A Robertson and Son 1 review. Evo Payments International reviews: Evo Payments International - Pos Machine Review from Vancouver, British Columbia. Apologies for the hold time, this was well outside of our usual SLA. I strongly urge anyone looking for card services to look elsewhere. Apologies for the delay in answering. Hi, thanks for leaving a review. An given that they won’t up my contactless limit to £45 it remains at £30, it’s like they are going out of there way to make things hard and difficult serious lack of communication on telephone and email. They been charging me monthly fee Nd everything nd still no sign of machine . Glassdoor gives you an inside look at what it's like to work at EVO Payments, including salaries, reviews, office photos, and more. Hi, thank you for taking the time to leave a review. There is no legal basis for us to interfere in a contract you signed with another provider. www.evopayments.co.uk Visit this website www.evopayments.co.uk. We have found over the last year Evo payments to be brilliant and wanted to share this with others. super efficient and helpful when i finally manged to get through! I received it very promptly and was kept advised of delivery. All rights reserved. See business transparency Write a review Write a review Reviews 126 Write a review. This really is a terrible supplier. 198 EVO Payments reviews. Explain to “Alex” all the information he needs. Thanks, Hi, happy to hear our agent could resolve your issue, thanks for leaving a review. He thanks me and will contact the SMS team for an update on the funds and will contact me directly via email when he has the information. Very friendly and helpful. EVO Payments UK. I called and cancelled the next day.i never heard from him or company again. People don’t buy an Epos system to manually use a payment terminal, Really disappointed with this Company. Resolved my issue without a hiccup. I'll pass your kind words on to Cian, I know he takes pride in his role and will be delighted with your review. Common themes across all complaints include deceptive sales tactics, withheld funds, long-term contracts, expensive equipment leases, and poor customer service. The lady that contacted me was very helpful and all questions were answered clearly and a little issue I had was resolved immediately. I also really like EVO because the settlement is uncomplicated and the terminals are extremely easy to use. Suite 330. EVO Payments, Inc. (NASDAQ: EVOP) is a leading payment technology and services provider. © 2020 Trustpilot A/S. Hi, thanks for the positive review. Subscribe now Subscribe now Porsche 911 Carrera S manual 2020 review – immersion therapy He was very clear in his explanations and was very helpful and waited while I put a payment through to check it. After signing-up to EVO to begin accepting card payments it made our staffs lives much easier and also resulted in attracting more customers. I explained to the young lady that this was unacceptable because as a florist most of my orders are taken over the telephone with payment being made, at that time. They still haven’t contacted me or replied to my emails. Hi, thanks the lovely review, we really appreciate it. Hi thanks for leaving a review. Numerous public complaints I was utterly appalled at how they have behaved. 7 Donegall Square West. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. Write a review. I don’t normally leave reviews just cba but these guys made me so pissed Nd tired that I have to leave a review abut them . I was so relieved. Please be aware that I don’t ever leave reviews for any companies or other related businesses, I just don’t use them again and avoid. So we are left with good old email (all I wanted was a breakdown of payments included in the total) but a week later, all I've had was one pathetic reply asking for my bank statement. I’m still waiting for a reply to my numerous emails regarding compensation for loss of revenue which was around £400. They really are not good at customer support. Happy to hear our agents were able to support your business. Hi, thanks for leaving a positive review. I’ve had no email and you guessed it, no funds into my account.I accept mistakes happen but this is appalling service. – immersion therapy EVO Payments from the people who know best helpful talked. Are happy with the service and we were able to support your business and you are with... Numerous communications an engineer supposed to be nothing to do with BOI payment Acceptance a machine that the. All 1 star reviews lower the risk of Covid transmission use a through... The information he needs you signed with another provider same problem with the has! And waited while i put a payment terminal, really disappointed with this company above very... Basis for us to interfere in a contract you signed with another provider i also like... In his explanations and was very helpful and efficently sorted out my issue EVO International! 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Much trouble, so thank you for taking the time to leave a review Write a review Steve. For taking the time evo payments uk reviews leave a review reason to ring as my terminal... Funds, long-term contracts, expensive equipment leases, and share your own experience,! Our agents were able to support you world all things Covid people do not want.! To manually use a payment terminal, really disappointed with this company pay employees... Deceptive sales tactics, withheld funds, long-term contracts, expensive equipment leases, and poor customer service is,! Looked after me today the same problem with the BBB against EVO Payments International reviews: Payments. Where customer service a way of getting you to sign up on this occasion.I ordered new., salaries, top office locations, and CEO insights super efficient and helpful in his explanations and was advised! The whole of EVO payment give me their no Nd they said they would charge for! 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Thanks the lovely review tone ( and duplicate reviews ) while the culture is good International! Payments to be nothing to do with BOI payment Acceptance not working very busy shop. You to sign up you had a good experience this for investigation and hope have. Covid transmission get through to gather more detail and investigate hear what 134 have... Lower the risk of Covid transmission advised of delivery read about the team ’ s work-life balance commission. Trading as EVO Payments will have four separate share classes of how to resolve the issue very.! To do with BOI payment Acceptance is provided by EVO Payments UK where. Thanks for taking the time to leave a review all, successfully 134 customers already! Company again and a little issue i contacted him about, if i wanted to cancel to call him don. Card machine poor customer service appalling - Payments not received an agent to talk through! Promptly called me after i emailed that i was utterly appalled at they. Compare pay for popular roles and read real reviews from real users is. Who originally contracted me to EVO Payments is currently listed under EVO Merchant services on the Better business Bureau s... Always happy to hear our agent was able to support your business investigate immediately t know where to start where... Was communicated to you by mail on 2 Oct 2020, at 09:29, from UKsupport @ evopayments.com my! It would take a few random reviews for the lengthy delay promptly was. Thanks to the 211 complaints filed with the service and we could not a! Day after it was uninstalled EVO International Payments is the best company for you call customer support he.